ACTIVE Refund is an opt-in offer (only available at point of purchase) that enables you to purchase coverage for the total cost of your registration. If you are unable to attend the Nike Melbourne Marathon Festival for any reason, you may contact ACTIVE Support to file a refund request and receive compensation.
HOW TO PURCHASE REGISTRATION PROTECTION
ACTIVE Refund can only be purchased during registration, please follow the prompts when registering and add ACTIVE Refund to cart as an additional item with your Great Ocean Road Running Festival event registration.
TO SUBMIT A REQUEST
Participants who purchased ACTIVE Refund can use this link, refund.active.com/event, to submit refund requests, view the terms and conditions, and contact ACTIVE Support. Please note all refund request must be submitted at least 48 hours prior to the event date.
FAQ’S
Where do I go to submit a refund request?
Follow the instructions in the ACTIVE Refund email you received shortly after registering or visit refund.active.com/event
Where can I view the terms and conditions?
The ACTIVE Refund terms and conditions can be viewed at refund.active.com/event
Does it apply to a canceled event?
No, any requests submitted due to event cancellation, postponement, or transformation to a virtual event are only eligible to receive a reimbursement of the ACTIVE Refund fee paid. The registration fee will not be refunded by ACTIVE Refund. To receive a reimbursement of the ACTIVE Refund fee, the participant should submit a request or contact support@active.com no later than 48 hours after the activity date.
Where can I get help submitting a refund request?
Contact the active.com participant support team at support@active.com or visit refund.active.com/event
How much time do I have to submit my request?
Refund requests must be submitted no later than midnight forty-eight (48) hours prior to the activity start date.
Can I purchase after I have registered?
No, ACTIVE Refund can only be purchased during registration.
Does it apply if I transfer my registration or to another category?
No, ACTIVE Refund is strictly for participants that purchase it and for the category registered. It will not cover a transferred registration.
